Guarantee conditions

The guarantees refer to the entire work done, i.e. all materials, dental laboratory work and treatment. The guarantees in years are published at our website at Guarantee.

The guarantees refer to the entire work done, i.e. all materials, laboratory work and treatment done in our clinic. The guarantees in years are stated in Acknowledgement of receipt and guarantee statement.

The guarantee is only valid for procedures that were done in our clinic. Costs arising from work done in other dental offices are not covered under our guarantee. The guarantee can only be claimed at our clinic.

In case of implant failure we will place another implant at no additional cost to you.

The guarantee of the implants is valid only if we will complete the full work (e.g. placing the implants, the abutement, the crowns, bridges, dentures.

There might be cases when a dental problem occurred and can not be decided the route cause. In these cases the guarantee is only valid for remedial dental work and does not cover travelling and accommodation costs.

When a dental problem is clearly occurred due to our work, we will pay the return ticket to a low cost airline and a three-star accommodation into our dedicated hotels up to 60 EUR/night and we will make the remedial dental work. It is the Clinic’s decision to book the air ticket for the patient or the patient can book it. When the clinic books the air ticket we will consult with the patient when he or she can come.

Guarantee will be reduced or invalidated if

• the patient fails to visit the clinic for annual checking up or fails to provide adequate and verifiable information about his or her dental status at least once a year

• patient neglects oral hygiene

• instructions in the document of "Pre and Post treatment instructions" are not kept or followed

• unforeseen root canal treatment after having tooth or teeth prepared for crown and bridgework. Occasionally, teeth might suffer preparation trauma during crown and bridgework, inlay treatment resulting in a need for a root canal treatment afterwards

• the patient undergoes treatment or laboratory work provided by another dental clinic

• self-treatment or intervention such as removal of stitches after an operation or under-grounding prosthesis, etc.

• the gum tissue or jaw/teeth bone are significantly reducing or pathological

• bad habitual biting, bruxism, teeth grinding

• the patient loses or gains a substantial amount of weight during a short period.

• problems caused by malnutrition or other bad habits

• in case of accidental damage (e.g. falls down, fight, accident or other events caused by drugs, alcohol or other materials resulting in mental disfunction, etc.)

• accidents, modifications that come up during emergency interventions and that affect the performed dental treatment

• a general illness occurring that has negative effects on the dental condition (e.g. diabetes, epilepsy, and osteoporosis, condition after x-rays or chemotherapy, etc.).

• diseases of masticator apparatus caused by general, infectious diseases, tumours, poisonings, etc., or the treatment of these illnesses

• denture is not used properly

• denture is not cleaned with dental cleaning supplies and tools

• problem reported lately or patient cannot provide the defective denture (please, contact immediately if something happens to the denture!).

• patient does not notify the clinic prior to exercising their guarantee

• when the treatment received has not been paid in full and all current accounts have not been honoured.

Please feel free to ask any questions